What are the estimated delivery times on my orders?
All of our products are custom-made-to-order and handcrafted to the highest quality standards.
Please allow 2-5 days for your order to be handmade and an additional 7-15 days for your items to be shipped and delivered.
On average, standard shipping/transit times apply:
USA Delivery Time: 7-15 Business Days
CAD/AUS/EUR Delivery Time: 7-21 Business Days
International: 10-25 Business Days
Via EMS Standard Shipment.
What is the general production lead time ?
Apparel: 2-4 Business Days
Handbags: 3-5 Business Days
Shoes: 5-7 Business Days
Dress: 4-6 Business Days
Others (Leggings, All Over Prints,…): 2-5 Business Days
Which countries have EMS delivery with destination tracking available ?
United States, Australia, Canada, France, United Kingdom, Israel, Germany, Austria, Belgium, Brazil, Switzerland, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Japan, Korea (South), Luxembourg, Mexico, Myanmar, Netherlands, Norway, New Zealand, Poland, Portugal, Russian Federation, Sweden, Singapore, Turkey, Ukraine.
Why isn’t the tracking data slowing on my tracking number ?
For U.S. orders tracking numbers may take up to 7 days after an order has been processed for tracking data to show.
For international orders tracking numbers may take up to 10 days after an order has been processed for tracking data to show.
The correct tracking website: www.17track.net/en
Do you deliver product internationally ?
Azolra successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
How do I receive multiple items orders ?
If you order several products, each one will be sent in a separate package (in most cases).
Orders and Returns
ORDER MODIFICATIONS OR CANCELLATION
After your order has been placed, you have 24 hours to contact our customer support team ([email protected]) and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
After 24 hours, we can offer 100% refund.
How do I check my order information ?
If you have got any troubles with your order or you want to check your order information, please send email to this address: [email protected]
Please keep in mind sending us below necessary information in your mail. These information is on order from the most important to the least:
– Your ID order: #PRM…
– The name or email you used to place order
– The day you ordered and the name of the product(s).